Customer Dispute Settlement Standard
Please read the following carefully and refer to the product using.
For the reasonable consumer damage, we will repair, exchange, or refund in accordance with Customer Dispute Settlement Standard Ministry of Finance and Economy announced.
| Sort |
Damage type |
Compensation Standard |
In case of the damage occurred in the warranty period
- Warranty period : 1 year
- Components keeping period : 3 years
|
Serious flaw of quality, performance, or function occurred within 1 month |
Exchange of products or Refund |
| Quality, performance, or Function Defect |
Free repair or Exchange |
| If the same defect occurred more than two times |
Exchange of products |
| Unable to repair |
Exchange of products |
| If the same defect occurred after exchange |
Refund purchase cost |
| Breakdown by customer’s negligence |
Repair with customer charge |
| If business operator lose the product customer requested |
Exchange of products |
After warranty period
(Except discontinued model) |
Customer damage due to out of components stock |
Exchange of similar products |
| Serious flaw occurred within 1 month |
*Common Subjects
Failure of the key component or lose of main function in normal use (Breakdown of accessories)
Pressure cooker : Non functioning signal pendulum, Impossible cooking due to the steam water leak |
